Account and Data Deletion

This page explains the steps for deleting a TiosCRM user account and the personal data linked to it.

TiosCRM consists of the web app (app.tioscrm.com) and the mobile app published as "TiosCRM" on Google Play and the App Store. The app is developed by Zenmira Bilgi Teknolojileri A.Ş.

The web app and the mobile app use the same account; a deletion request applies to both. Uninstalling the app from your device does not delete your account or your data.

You can request deletion of your account by email, without signing in to the app or the web app:

• Send an email with the subject "Account deletion request" to [email protected] from the email address registered to your account.
• Include your full name, the email address registered to your account and the name of the company (workspace) you belong to.
• If the request does not come from the registered address, we will ask for additional information to verify that the account is yours.
• If you are a user of a company account, we will also inform your company administrator that your account is being closed.
• Your request is completed within 30 days at the latest and you are notified of the result by email.

Once your account is deleted, it can no longer be used to sign in to the web app or the mobile app. Deletion cannot be undone.

Only the administrator of the company account can request deletion of the company workspace and all CRM data in it. The request is sent to [email protected] from the administrator's registered email address with the subject "Company account deletion request".

When the request is completed, all leads, accounts, contacts, deals, quotes, tasks, activities, projects and support records, uploaded files and every user account linked to the workspace are deleted.

We recommend exporting any data you need before deletion; our support team can help with this. Ending an active subscription is subject to the Terms of Use.

When an account deletion request is completed, the following data is permanently deleted:

• Profile details: full name, email address, phone number.
• Sign-in details: hashed password, session and refresh tokens.
• Preferences: notification settings and in-app notifications sent to you.
• When a company account is closed, all CRM records and files in the workspace as well.

The session information the mobile app keeps on your device is removed when you sign out or uninstall the app.

Some records are kept for a limited time after a deletion request because of legal obligations:

• Invoice and payment records: 10 years, as required by tax and commercial law.
• Security and access records (logs such as IP address and sign-in time): up to 2 years, as required by applicable law.
• Backups: deleted data is removed from live systems immediately and from backups within 90 days at the latest as backups rotate. During this period backups are kept only for system recovery.
• If there is a legal dispute or a request from a public authority, the related records are kept until it is resolved.

At the end of these periods records are deleted or anonymised so that they can no longer be linked to anyone.

When your user account is deleted, the customer, quote, note and activity records you created on behalf of your company remain in the workspace as company data. Deleting those records is the company administrator's decision.

You can also ask for only some of your data to be deleted without closing your account:

• You can delete CRM records you have permission for (leads, accounts, contacts, notes, activities) yourself in the web app or the mobile app.
• You can ask for optional profile details, such as your phone number, to be removed.
• For any other data, send an email with the subject "Data deletion request" to [email protected] and tell us which data you want deleted.

Data deletion requests are verified in the same way as account deletion requests and are completed within 30 days at the latest.

A company that uses TiosCRM may have recorded you as a customer, lead or contact. The company is the data controller for those records, so please send your deletion request to that company first.

If you send your request to us, we will forward it to the company as far as we can identify it and keep you informed. Details are set out in the Data Processing Addendum.

For account and data deletion requests:

• App: TiosCRM (web, Android, iOS)
• Developer: Zenmira Bilgi Teknolojileri A.Ş.
• Address: Pamukkale Teknokent, Denizli, Türkiye
• Email: [email protected]
• Phone: +90 258 911 02 76

How your personal data is processed is explained in the Privacy and KVKK Notice.