Don't let a request get lost in email.
Turn every customer request into a tracked ticket with TiosCRM support management.
A customer writes about a problem, the email gets buried in the inbox, and it's unclear who'll handle it. TiosCRM turns every request into a ticket: who it's assigned to, which stage, when it closed; all on record.
"Who's handling this request?"
A support request lands in the inbox, one person sees it and another doesn't; two people reply to the same customer, or no one does. In Tickets every request is owned: open, in progress, resolved; how many times a customer wrote and how fast you replied becomes visible.
What's on the screen?
Request → ticket.
Every request from email or a form automatically becomes a ticket; none slips through.
Ownership.
Each ticket is assigned to an owner; who's on it and who's stalling, at a glance.
Status and priority.
Open, in progress, resolved; urgent requests show first, the queue isn't forgotten.
Linked to the customer.
A ticket links to its customer; past requests build up on the Customer Card.
Where support fits in the flow
All of a customer's requests build up on the Customer Card; follow-ups and reminders live in Activities, and satisfaction reporting flows into Reporting.
Let us call you, start using it.
Leave your number; we'll call the same day and set up your account together. Or start on your own right now.
no technical skills needed